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Warranty and After-sales Service

 

 

Warranty

 

MexyTech products are strict to the international quality standard, such as CE, TUV, Intertek. MexyTech has been in composite wood for more than ten years. The products are widely used in many countries. MexyTech provides a ten years warranty for products. For more details, please check the warranty document.

2021-11-19 324

Warranty.pdf

 

Case One

 

Background: In 2019, a Canadian self-use customer, Mr. Hamed, placed more than 200sqm WPC decking and wall cladding. We had good communication in the early stage, but when we sent our inspection photo to and ready to ship, Mr.Hamed said that the goods were wrong and did not want this batch of goods, and filed a refund application from Alibaba.

 

After multi-party communication, send more detailed cargo drawings and the video inspection on the spot. Mr.Hamed finally agreed to withdraw Alibaba's refund application, paid the balance, and continued to complete the order. When Mr.Hamed received the goods, the feedback was that the quality of the goods is outstanding, more than value for money! We were delighted to hear that.

MexyTech Quality Assurance Application Form

KS-2019-05

(PI No.)

MF1902233948

Date of Installation

No

Name of the client

H****d H*****z

Product Model

WPC decking and wall cladding

Color

Antique and Teak

Texture

Brushed

Problem Description

I can not accept this product, very different than the samples, unfortunately I think we need to resolve the issue 

through Alibaba and trade assurance.

Quality of the Project(SQM)

215sqm

Quality of the Problem(SQM)

  215sqm

Requirement of Photos

1.  Display the whole and detailed problem

2.  Show the quality of the problem product

3.  Send the photos by attachment

 

Case Two

 

Background: In 2020, we received a complaint from our Bulgarian engineering client. He has a project that uses our co-extrusion wall cladding SP-WP11 and was installed less than a year. There is a case of arch cracking and has some other problems. In the beginning, the customer felt very angry, thinking that there was something wrong with the quality of our products, which caused this kind of situation and wanted to seek us for compensation directly.

After understanding with the customer and cooperating with him to the site for disassembly and assembly, we found that the installation method of that project was wrong. There was not enough space for the product to expand, so the products squeezed each other and cracked arched.

Finally, after communicating with the customer about the site situation, the customer reinstalled it according to our installation guide. After that, that project got outstanding results and kept a good situation since.
 
As we all know, it's crucial to follow the proper installation guide to give full play of products.

MexyTech Quality Assurance Application Form

KS-NO.KS-2020-27

(PI No.)

MXD1905054151

Date of Installation

May 2020

Name of the client

V****o Ltd

Product Model

SP-WP04 Suprotect wall cladding

Color

Teak

Texture

Brushed

Problem Description

 

Suprotect wall cladding,200sqm,
The installation is scheduled for December 2019.There was a problem in March of '20, with a warping in the middle.The problem area is about 50sqm.

Quality of the Project(SQM)

500sqm

Quality of the Problem(SQM)

About 50sqm

Requirement of Photos

1.  Display the whole and detailed problem

2.  Show the quality of the problem product

3.  Send the photos by attachment

 
Founded in 2009, Foshan MexyTech Co., Ltd is a professional manufacturer engaging in eco-materials.
 
 

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