Warranty
MexyTech products are strict to the international quality standard, such as CE, TUV, Intertek. MexyTech has been in composite wood for more than ten years. The products are widely used in many countries. MexyTech provides a ten years warranty for products. For more details, please check the warranty document.
2021-11-19 1101
Warranty.pdf
Case One
Background: In 2019, a Canadian self-use customer, Mr. Hamed, placed more than 200sqm WPC decking and wall cladding. We had good communication in the early stage, but when we sent our inspection photo to and ready to ship, Mr.Hamed said that the goods were wrong and did not want this batch of goods, and filed a refund application from Alibaba.
After multi-party communication, send more detailed cargo drawings and the video inspection on the spot. Mr.Hamed finally agreed to withdraw Alibaba's refund application, paid the balance, and continued to complete the order. When Mr.Hamed received the goods, the feedback was that the quality of the goods is outstanding, more than value for money! We were delighted to hear that.
MexyTech Quality Assurance Application Form | |||
| KS-2019-05 | |||
| (PI No.) | MF1902233948 | Date of Installation | No |
| Name of the client | H****d H*****z | ||
| Product Model | WPC decking and wall cladding | ||
| Color | Antique and Teak | ||
| Texture | Brushed | ||
| Problem Description | I can not accept this product, very different than the samples, unfortunately I think we need to resolve the issue through Alibaba and trade assurance. | ||
| Quality of the Project(SQM) | 215sqm | ||
| Quality of the Problem(SQM) | 215sqm | ||
| Requirement of Photos | 1. Display the whole and detailed problem | ||
| 2. Show the quality of the problem product | |||
| 3. Send the photos by attachment | |||
Case Two
Background: In 2020, we received a complaint from our Bulgarian engineering client. He has a project that uses our co-extrusion wall cladding SP-WP11 and was installed less than a year. There is a case of arch cracking and has some other problems. In the beginning, the customer felt very angry, thinking that there was something wrong with the quality of our products, which caused this kind of situation and wanted to seek us for compensation directly.
MexyTech Quality Assurance Application Form | |||
| KS-NO.KS-2020-27 | |||
| (PI No.) | MXD1905054151 | Date of Installation | May 2020 |
| Name of the client | V****o Ltd | ||
| Product Model | SP-WP04 Suprotect wall cladding | ||
| Color | Teak | ||
| Texture | Brushed | ||
| Problem Description
| Suprotect wall cladding，200sqm， | ||
| Quality of the Project(SQM) | 500sqm | ||
| Quality of the Problem(SQM) | About 50sqm | ||
| Requirement of Photos | 1. Display the whole and detailed problem | ||
| 2. Show the quality of the problem product | |||
| 3. Send the photos by attachment | |||
